Warranty and Refund Policy
At AZ Mobile Accessories, we strive to ensure your satisfaction with every purchase. Below is our comprehensive warranty and refund policy:
7-Day Checking Money-Back Warranty
We offer a 7-day money-back warranty on all products. If you are not 100% satisfied with your purchase or have received a damaged product, you can return the item within 7 days for a refund or exchange.
- Refund Policy:
- A refund will be issued for the purchase value, excluding shipping charges.
- Damaged Products:
- If you receive a damaged product, we will exchange it at no additional cost, covering all delivery charges.
- Exchange for Undamaged Products:
- If you wish to exchange a product that is not damaged but no longer desired, the shipping costs for the exchange will be borne by you.
- The exchange can be made for the same product or another item available on our website.
Product Warranty
Our products come with a warranty against defects and functionality issues. The warranty duration depends on the product category:
| Series | Warranty Duration |
|---|---|
| Basic | 3 Months Warranty |
| Pro & Premium | 6 Months Warranty |
| Chargers | 6 Months Warranty |
| Zabar Buds | 1 Year Warranty |
| Awaaz Buds | No Warranty |
- Warranty Coverage:
- Check the product page for specific warranty details.
- Warranty claims can be initiated with assistance from our online support team.
Damaged Product Returns
We thoroughly inspect all products before shipment, but damages may occur during delivery. If your product arrives damaged:
- Contact us with a photo of the damaged item for verification.
- Follow the instructions provided by our customer service team.
- An exchange will be processed after the damaged product is received at our warehouse.
Customized Cable Returns
Customized cables are specially tailored for you and are not eligible for returns, except in cases where the cable is defective or not functioning properly. In such cases, the defective cable will be replaced.
Refund Exceptions
Refunds will not be issued in the following situations:
- If the customer violates our terms of service.
- If the product is damaged due to customer mishandling.
Need Help?
For any questions or concerns regarding our refund or warranty policy, please contact us at:
📧 Email: orders@azmobileaccessories.com